These Terms & Conditions apply to the Silki Black Friday Sale, running from 18 November 2026 at 12:00 PM midday to 2 December 2026 at 12:00 PM midday.

Participation in this promotion constitutes acceptance of and agreement to be bound by these Terms & Conditions.

 

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1. SALE PROMOTION: 50% OFF EVERYTHING

1.1 Promotion Overview

Silki is offering 50% OFF all products during the Black Friday Sale promotional period.

The promotion is subject to stock availability and applies to participating Silki sales channels.

1.2 Promotion Period

The sale runs from:

Start: Wednesday, 18 November 2026 at 12:00 PM midday
End: Wednesday, 2 December 2026 at 12:00 PM midday

All sale prices and promotional offers are valid only during this period. No extensions or exceptions will be granted beyond the advertised period unless otherwise communicated by Silki.

1.3 Where the Promotion Applies

The promotion applies to purchases made through participating Silki-owned sales channels, including:

• Silki online store: feelsilki.com

• Silki retail stores

Participating authorised resellers are listed in Section 7.

1.4 Discount Conditions

• All products are discounted by 50% off their recommended retail price (RRP), as reflected in the applicable sale pricing.

• Discounts cannot be exchanged for cash.

• Discounts cannot be combined with other promotions or discount codes unless explicitly stated by Silki.

• The discount does not apply to the purchase of vouchers.

• Silki vouchers may be redeemed during the Black Friday Sale in Silki-owned retail stores only.

• No additional discounts or promotional offers may be applied when redeeming a Silki voucher during the sale.

• All promotional prices are subject to the terms outlined in this document.

 

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2. STOCK AVAILABILITY

All promotional products are subject to stock availability.

• Once a product is sold out, no backorders, rain checks or reservations will be offered.

• Restocks during the promotional period are not guaranteed.

• Products that sell out may not become available again before the sale ends.

• Adding a product to your cart does not guarantee its availability until your order has been successfully placed.

• Silki reserves the right to investigate and resolve stock discrepancies affecting orders in accordance with applicable consumer protection laws.

We recommend placing your order as soon as possible to avoid disappointment.

 

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3. ORDER ACCURACY & CUSTOMER RESPONSIBILITY

Customers are responsible for ensuring that all information supplied at checkout is accurate and complete.

3.1 Delivery Address Requirements for Online Orders

Please ensure your delivery address includes all the following details:

• House or building number

• Street name

• Suburb

• Postal code

• Province

Please also include any additional information required to locate your address, such as a complex name, unit number or access instructions, where applicable.

Incomplete or incorrect delivery information may result in processing delays, failed delivery attempts or additional courier arrangements.

3.2 Contact Details & Order Confirmation

Before completing your purchase, please double-check:

• Your cellphone number and email address

• Your delivery address

• The products selected

• The quantities of each product

Once an order has been placed, changes to the products purchased or delivery details may not be possible.

Customers are responsible for providing accurate information to help ensure successful order fulfilment and delivery.

3.3 Missing Items & Order Queries

If an item is missing from your order or you experience an issue with your purchase, please contact our customer support team at hey@feelsilki.com.

Please include your order number, customer name and relevant details so that our team can assist you.

 

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4. DELIVERY & FULFILMENT FOR ONLINE ORDERS PLACED VIA FEELSILKI.COM

4.1 Understanding Your Order Timeline

Due to the increased order volumes expected during the Black Friday Sale, orders may take longer than usual to process and deliver.

To help you understand when to expect your order, please note the difference between order fulfilment and courier delivery.

Order fulfilment: 5–10 working days

Order fulfilment refers to the time it takes for Silki to process your order, prepare your products and dispatch your parcel. During the Black Friday Sale, please allow 5–10 working days for this process.

Courier delivery: 3–5 working days for central areas; 5–10 working days for outlying areas

Once your order has been fulfilled and dispatched, the courier takes over responsibility for delivering your parcel. Please allow a further 3–5 working days for delivery to central areas and 5–10 working days for outlying areas.

Important: These timeframes apply to deliveries within South Africa and exclude international DHL deliveries, which are subject to separate delivery timelines.

All timeframes are estimates and exclude weekends and South African public holidays.

4.2 Estimated Processing & Delivery Dates

The table below outlines the latest expected fulfilment date and estimated delivery dates for orders placed during the Black Friday Sale.

These dates are calculated using the maximum estimated fulfilment and courier delivery timeframes. They are estimates and do not constitute guaranteed delivery dates.

If you have not received your order by the latest expected delivery date listed below, please contact our customer support team at hey@feelsilki.com. Please include your order number so that our team can assist you.

Please note:

• The dates above are estimates based on up to 10 working days for order fulfilment, followed by up to 5 working days for delivery to central areas or 10 working days for outlying areas.

• The fulfilment period is calculated from the next working day after an order is placed.

• The dates account for weekends and South African public holidays, including 16 December, 25 December and 1 January.

• Delivery to outlying areas may take longer due to courier routing and accessibility.

• Unforeseen operational or courier delays may affect these estimates.

• These dates apply to deliveries within South Africa. International DHL deliveries are excluded and follow separate timelines.

4.3 Courier Delivery

Once your order has been fulfilled and dispatched, delivery is managed by the appointed courier.

Please allow 3–5 working days for courier delivery to central areas and 5–10 working days for outlying areas, calculated from dispatch.

Courier transit times may vary depending on your delivery location, operational capacity and other circumstances affecting the delivery network.

Please ensure that your delivery address and contact number are correct and that someone is available to receive the parcel where required.

For updates on a dispatched order, please refer to the tracking information provided.

If your order has not arrived by the latest expected delivery date listed in Section 4.2, please contact hey@feelsilki.com with your order number.

International orders: The fulfilment and delivery estimates in this section apply to South African deliveries only. International orders shipped via DHL are subject to separate delivery timelines, which may vary depending on the destination country, customs clearance and other factors.

4.4 Customer Support During the Sale

We anticipate a high volume of customer enquiries during the Black Friday Sale. Our team will do its best to assist every customer as quickly as possible.

To help us manage enquiries efficiently, please submit one query per issue and allow our team time to respond before following up on other platforms.

Sending the same query through multiple channels, such as email, social media and other customer support platforms, can create duplicate requests and delay our team's ability to assist customers.

When contacting us, please include your order number, customer name and a clear description of your query. This will help us investigate and resolve your enquiry as efficiently as possible.

Thank you for your patience and understanding during this busy period.

 

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5. RETURNS, REFUNDS & EXCHANGES

Silki's Customer Returns & Refund Policy applies to purchases made during the Black Friday Sale, subject to applicable South African consumer protection laws.

5.1 Returns & Exchanges

Due to the nature of skincare products and the potential risk of contamination, skincare products cannot be returned or exchanged once received by the customer, except where required by applicable law.

5.2 Damaged or Defective Products

If you receive a product that is damaged or defective upon delivery, please contact hey@feelsilki.com within 7 days of receipt to report the issue and arrange assistance.

Please include your order number, customer name and relevant details about the issue.

5.3 Allergies & Skin Sensitivities

Customers are encouraged to review product ingredients before use and discontinue use if they experience an adverse reaction or skin sensitivity. Please consult a medical professional where appropriate.

Individual skin sensitivities or intolerances may vary from person to person and do not necessarily indicate that a product is defective. Returns or refunds requested solely because of an individual reaction or intolerance are not accepted, subject to applicable South African consumer protection laws.

5.4 Refunds & Shipping Costs

Where a refund is applicable, it will reflect the amount paid for the product, including the applicable discounted price.

Where an order is cancelled after dispatch, refused upon delivery or returned to sender, shipping costs may be deducted from any refund where permitted by applicable law and the relevant circumstances.

5.5 Reseller Purchases

Products purchased through authorised resellers or other third-party retailers are subject to the respective retailer's returns, refunds and exchange policy.

Silki does not process returns, refunds or exchanges for products purchased directly through resellers. Customers should contact the retailer from which they purchased the product for assistance.

For full details, please refer to our Returns & Refund Policy.

 

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6. PRICING ERRORS & ORDER DISCREPANCIES

Silki takes reasonable steps to ensure that all promotional prices and product information are accurate.

In the event of a pricing error, stock discrepancy or technical issue affecting an order, Silki reserves the right to investigate and take appropriate corrective action in accordance with applicable law.

Customers will be notified where an issue affects their order.

 

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7. RESELLER PARTICIPATION

The Black Friday Sale will be available through the following participating authorised resellers:

• Takealot.com

• WeAreEgg stores: Bedford Centre, Cavendish, Gateway, Rosebank and V&A Waterfront

• Selected Namibian resellers

• Bliss Beauty Salons

Limited stock available.

Please note:

• Promotional participation, pricing and stock availability may vary by reseller.

• Reseller purchases are subject to the respective retailer's terms and conditions.

• Reseller order fulfilment, delivery, returns and customer service are managed by the relevant retailer.

• Customers who purchase through a reseller should contact that retailer directly regarding order-related enquiries.

 

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8. CHANGES & CANCELLATIONS

Silki reserves the right to amend, suspend or withdraw the promotion where necessary, subject to applicable law.

Any material changes to the promotion will be communicated through Silki's official channels where applicable.

 

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9. GENERAL TERMS

• By participating in the Black Friday Sale, customers agree to these Terms & Conditions.

• This promotion is governed by the laws of South Africa.

• Customer information will be handled in accordance with Silki's Privacy Policy.

• Nothing in these Terms & Conditions limits any rights afforded to customers under applicable South African consumer protection or data protection legislation.

 

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10. CONTACT US

For questions regarding the Black Friday Sale, your order or these Terms & Conditions, please contact our customer support team:

Email: hey@feelsilki.com